FAQs

You can check the most common questions regarding our HUE products.

We also have a Tutorials section with more information about popular topics. If your question is not answered below, please contact us for support.

To search the FAQs, please click here.


HUE Animation

FAQs: myCreate for iOS

Apple currently does not allow external USB video cameras to stream to the iPad even if you purchase a camera connector kit, so at this time this is not possible.

If you are wanting to use myCreate on the iPad, the camera built into the iPad 2 or 3 can be used – no additional camera is required!

There was a bug in myCreate 2.0.5 (full version) and 2.0.1 (lite version) that caused the export to album function to crash.

We released an update which fixes this crash, so if you’re affected please download the latest version of myCreate from the app store.

When sharing a video via social media channels and email, iOS currently reduces the video quality to make it smaller and easier to transmit. If you would like to work with the original high definition version of the video, you will need to export the video to your albums from myCreate and then transfer the movie from your albums to your computer directly.

Earlier versions of myCreate required you to manually adjust the privacy permissions in order to export your video.

However, we have since released an updated version which automatically prompts you to allow myCreate to access your photos. Please update to the latest version of myCreate through the app store to resolve this issue.

At the moment, our myCreate app works with iOS 6.1 and later on the iPad 2 or 3, iPhone, and iPod Touch. You can view the latest system requirements and download the app directly from the store here.

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Click here for the full list of HUE Animation (General) FAQs

FAQs: myCreate for iOS

Apple currently does not allow external USB video cameras to stream to the iPad even if you purchase a camera connector kit, so at this time this is not possible.

If you are wanting to use myCreate on the iPad, the camera built into the iPad 2 or 3 can be used – no additional camera is required!

There was a bug in myCreate 2.0.5 (full version) and 2.0.1 (lite version) that caused the export to album function to crash.

We released an update which fixes this crash, so if you’re affected please download the latest version of myCreate from the app store.

When sharing a video via social media channels and email, iOS currently reduces the video quality to make it smaller and easier to transmit. If you would like to work with the original high definition version of the video, you will need to export the video to your albums from myCreate and then transfer the movie from your albums to your computer directly.

Earlier versions of myCreate required you to manually adjust the privacy permissions in order to export your video.

However, we have since released an updated version which automatically prompts you to allow myCreate to access your photos. Please update to the latest version of myCreate through the app store to resolve this issue.

At the moment, our myCreate app works with iOS 6.1 and later on the iPad 2 or 3, iPhone, and iPod Touch. You can view the latest system requirements and download the app directly from the store here.

HUE Animation only works on a Windows PC or Mac. However, we do have a separate iPad, iPhone and iPod Touch app based on HUE Animation called myCreate.

We currently have no plans to offer the app for Android tablets, Android phones, Windows tablets, or Chromebooks.

The myCreate app has a similar look and feel to the HUE Animation software, without the full set of editing capabilities. Movies can be created with the app, exported to a movie file and then imported into HUE Animation for final editing.

myCreate offers options for sharing movies directly to YouTube, Facebook, and Vimeo.

Please send us a message with a full description of the problem. Our team will assist as quickly as possible – often the same day.

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FAQs: myCreate for iOS

Apple currently does not allow external USB video cameras to stream to the iPad even if you purchase a camera connector kit, so at this time this is not possible.

If you are wanting to use myCreate on the iPad, the camera built into the iPad 2 or 3 can be used – no additional camera is required!

There was a bug in myCreate 2.0.5 (full version) and 2.0.1 (lite version) that caused the export to album function to crash.

We released an update which fixes this crash, so if you’re affected please download the latest version of myCreate from the app store.

When sharing a video via social media channels and email, iOS currently reduces the video quality to make it smaller and easier to transmit. If you would like to work with the original high definition version of the video, you will need to export the video to your albums from myCreate and then transfer the movie from your albums to your computer directly.

Earlier versions of myCreate required you to manually adjust the privacy permissions in order to export your video.

However, we have since released an updated version which automatically prompts you to allow myCreate to access your photos. Please update to the latest version of myCreate through the app store to resolve this issue.

At the moment, our myCreate app works with iOS 6.1 and later on the iPad 2 or 3, iPhone, and iPod Touch. You can view the latest system requirements and download the app directly from the store here.

HUE Animation only works on a Windows PC or Mac. However, we do have a separate iPad, iPhone and iPod Touch app based on HUE Animation called myCreate.

We currently have no plans to offer the app for Android tablets, Android phones, Windows tablets, or Chromebooks.

The myCreate app has a similar look and feel to the HUE Animation software, without the full set of editing capabilities. Movies can be created with the app, exported to a movie file and then imported into HUE Animation for final editing.

myCreate offers options for sharing movies directly to YouTube, Facebook, and Vimeo.

Please send us a message with a full description of the problem. Our team will assist as quickly as possible – often the same day.

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HUE Cameras

FAQs: myCreate for iOS

Apple currently does not allow external USB video cameras to stream to the iPad even if you purchase a camera connector kit, so at this time this is not possible.

If you are wanting to use myCreate on the iPad, the camera built into the iPad 2 or 3 can be used – no additional camera is required!

There was a bug in myCreate 2.0.5 (full version) and 2.0.1 (lite version) that caused the export to album function to crash.

We released an update which fixes this crash, so if you’re affected please download the latest version of myCreate from the app store.

When sharing a video via social media channels and email, iOS currently reduces the video quality to make it smaller and easier to transmit. If you would like to work with the original high definition version of the video, you will need to export the video to your albums from myCreate and then transfer the movie from your albums to your computer directly.

Earlier versions of myCreate required you to manually adjust the privacy permissions in order to export your video.

However, we have since released an updated version which automatically prompts you to allow myCreate to access your photos. Please update to the latest version of myCreate through the app store to resolve this issue.

At the moment, our myCreate app works with iOS 6.1 and later on the iPad 2 or 3, iPhone, and iPod Touch. You can view the latest system requirements and download the app directly from the store here.

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Click here for the full list of HUE HD Camera FAQs

FAQs: myCreate for iOS

Apple currently does not allow external USB video cameras to stream to the iPad even if you purchase a camera connector kit, so at this time this is not possible.

If you are wanting to use myCreate on the iPad, the camera built into the iPad 2 or 3 can be used – no additional camera is required!

There was a bug in myCreate 2.0.5 (full version) and 2.0.1 (lite version) that caused the export to album function to crash.

We released an update which fixes this crash, so if you’re affected please download the latest version of myCreate from the app store.

When sharing a video via social media channels and email, iOS currently reduces the video quality to make it smaller and easier to transmit. If you would like to work with the original high definition version of the video, you will need to export the video to your albums from myCreate and then transfer the movie from your albums to your computer directly.

Earlier versions of myCreate required you to manually adjust the privacy permissions in order to export your video.

However, we have since released an updated version which automatically prompts you to allow myCreate to access your photos. Please update to the latest version of myCreate through the app store to resolve this issue.

At the moment, our myCreate app works with iOS 6.1 and later on the iPad 2 or 3, iPhone, and iPod Touch. You can view the latest system requirements and download the app directly from the store here.

HUE Animation only works on a Windows PC or Mac. However, we do have a separate iPad, iPhone and iPod Touch app based on HUE Animation called myCreate.

We currently have no plans to offer the app for Android tablets, Android phones, Windows tablets, or Chromebooks.

The myCreate app has a similar look and feel to the HUE Animation software, without the full set of editing capabilities. Movies can be created with the app, exported to a movie file and then imported into HUE Animation for final editing.

myCreate offers options for sharing movies directly to YouTube, Facebook, and Vimeo.

Please send us a message with a full description of the problem. Our team will assist as quickly as possible – often the same day.

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FAQs: myCreate for iOS

Apple currently does not allow external USB video cameras to stream to the iPad even if you purchase a camera connector kit, so at this time this is not possible.

If you are wanting to use myCreate on the iPad, the camera built into the iPad 2 or 3 can be used – no additional camera is required!

There was a bug in myCreate 2.0.5 (full version) and 2.0.1 (lite version) that caused the export to album function to crash.

We released an update which fixes this crash, so if you’re affected please download the latest version of myCreate from the app store.

When sharing a video via social media channels and email, iOS currently reduces the video quality to make it smaller and easier to transmit. If you would like to work with the original high definition version of the video, you will need to export the video to your albums from myCreate and then transfer the movie from your albums to your computer directly.

Earlier versions of myCreate required you to manually adjust the privacy permissions in order to export your video.

However, we have since released an updated version which automatically prompts you to allow myCreate to access your photos. Please update to the latest version of myCreate through the app store to resolve this issue.

At the moment, our myCreate app works with iOS 6.1 and later on the iPad 2 or 3, iPhone, and iPod Touch. You can view the latest system requirements and download the app directly from the store here.

HUE Animation only works on a Windows PC or Mac. However, we do have a separate iPad, iPhone and iPod Touch app based on HUE Animation called myCreate.

We currently have no plans to offer the app for Android tablets, Android phones, Windows tablets, or Chromebooks.

The myCreate app has a similar look and feel to the HUE Animation software, without the full set of editing capabilities. Movies can be created with the app, exported to a movie file and then imported into HUE Animation for final editing.

myCreate offers options for sharing movies directly to YouTube, Facebook, and Vimeo.

Please send us a message with a full description of the problem. Our team will assist as quickly as possible – often the same day.

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FAQs: myCreate for iOS

Apple currently does not allow external USB video cameras to stream to the iPad even if you purchase a camera connector kit, so at this time this is not possible.

If you are wanting to use myCreate on the iPad, the camera built into the iPad 2 or 3 can be used – no additional camera is required!

There was a bug in myCreate 2.0.5 (full version) and 2.0.1 (lite version) that caused the export to album function to crash.

We released an update which fixes this crash, so if you’re affected please download the latest version of myCreate from the app store.

When sharing a video via social media channels and email, iOS currently reduces the video quality to make it smaller and easier to transmit. If you would like to work with the original high definition version of the video, you will need to export the video to your albums from myCreate and then transfer the movie from your albums to your computer directly.

Earlier versions of myCreate required you to manually adjust the privacy permissions in order to export your video.

However, we have since released an updated version which automatically prompts you to allow myCreate to access your photos. Please update to the latest version of myCreate through the app store to resolve this issue.

At the moment, our myCreate app works with iOS 6.1 and later on the iPad 2 or 3, iPhone, and iPod Touch. You can view the latest system requirements and download the app directly from the store here.

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Click here for the full list of HUE HD Pro Camera FAQs

HUE Software

FAQs: myCreate for iOS

Apple currently does not allow external USB video cameras to stream to the iPad even if you purchase a camera connector kit, so at this time this is not possible.

If you are wanting to use myCreate on the iPad, the camera built into the iPad 2 or 3 can be used – no additional camera is required!

There was a bug in myCreate 2.0.5 (full version) and 2.0.1 (lite version) that caused the export to album function to crash.

We released an update which fixes this crash, so if you’re affected please download the latest version of myCreate from the app store.

When sharing a video via social media channels and email, iOS currently reduces the video quality to make it smaller and easier to transmit. If you would like to work with the original high definition version of the video, you will need to export the video to your albums from myCreate and then transfer the movie from your albums to your computer directly.

Earlier versions of myCreate required you to manually adjust the privacy permissions in order to export your video.

However, we have since released an updated version which automatically prompts you to allow myCreate to access your photos. Please update to the latest version of myCreate through the app store to resolve this issue.

At the moment, our myCreate app works with iOS 6.1 and later on the iPad 2 or 3, iPhone, and iPod Touch. You can view the latest system requirements and download the app directly from the store here.

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Click here for the full list of HUE Intuition FAQs

FAQs: myCreate for iOS

Apple currently does not allow external USB video cameras to stream to the iPad even if you purchase a camera connector kit, so at this time this is not possible.

If you are wanting to use myCreate on the iPad, the camera built into the iPad 2 or 3 can be used – no additional camera is required!

There was a bug in myCreate 2.0.5 (full version) and 2.0.1 (lite version) that caused the export to album function to crash.

We released an update which fixes this crash, so if you’re affected please download the latest version of myCreate from the app store.

When sharing a video via social media channels and email, iOS currently reduces the video quality to make it smaller and easier to transmit. If you would like to work with the original high definition version of the video, you will need to export the video to your albums from myCreate and then transfer the movie from your albums to your computer directly.

Earlier versions of myCreate required you to manually adjust the privacy permissions in order to export your video.

However, we have since released an updated version which automatically prompts you to allow myCreate to access your photos. Please update to the latest version of myCreate through the app store to resolve this issue.

At the moment, our myCreate app works with iOS 6.1 and later on the iPad 2 or 3, iPhone, and iPod Touch. You can view the latest system requirements and download the app directly from the store here.

HUE Animation only works on a Windows PC or Mac. However, we do have a separate iPad, iPhone and iPod Touch app based on HUE Animation called myCreate.

We currently have no plans to offer the app for Android tablets, Android phones, Windows tablets, or Chromebooks.

The myCreate app has a similar look and feel to the HUE Animation software, without the full set of editing capabilities. Movies can be created with the app, exported to a movie file and then imported into HUE Animation for final editing.

myCreate offers options for sharing movies directly to YouTube, Facebook, and Vimeo.

Please send us a message with a full description of the problem. Our team will assist as quickly as possible – often the same day.

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FAQs: myCreate for iOS

Apple currently does not allow external USB video cameras to stream to the iPad even if you purchase a camera connector kit, so at this time this is not possible.

If you are wanting to use myCreate on the iPad, the camera built into the iPad 2 or 3 can be used – no additional camera is required!

There was a bug in myCreate 2.0.5 (full version) and 2.0.1 (lite version) that caused the export to album function to crash.

We released an update which fixes this crash, so if you’re affected please download the latest version of myCreate from the app store.

When sharing a video via social media channels and email, iOS currently reduces the video quality to make it smaller and easier to transmit. If you would like to work with the original high definition version of the video, you will need to export the video to your albums from myCreate and then transfer the movie from your albums to your computer directly.

Earlier versions of myCreate required you to manually adjust the privacy permissions in order to export your video.

However, we have since released an updated version which automatically prompts you to allow myCreate to access your photos. Please update to the latest version of myCreate through the app store to resolve this issue.

At the moment, our myCreate app works with iOS 6.1 and later on the iPad 2 or 3, iPhone, and iPod Touch. You can view the latest system requirements and download the app directly from the store here.

HUE Animation only works on a Windows PC or Mac. However, we do have a separate iPad, iPhone and iPod Touch app based on HUE Animation called myCreate.

We currently have no plans to offer the app for Android tablets, Android phones, Windows tablets, or Chromebooks.

The myCreate app has a similar look and feel to the HUE Animation software, without the full set of editing capabilities. Movies can be created with the app, exported to a movie file and then imported into HUE Animation for final editing.

myCreate offers options for sharing movies directly to YouTube, Facebook, and Vimeo.

Please send us a message with a full description of the problem. Our team will assist as quickly as possible – often the same day.

Load More

Other

FAQs: myCreate for iOS

Apple currently does not allow external USB video cameras to stream to the iPad even if you purchase a camera connector kit, so at this time this is not possible.

If you are wanting to use myCreate on the iPad, the camera built into the iPad 2 or 3 can be used – no additional camera is required!

There was a bug in myCreate 2.0.5 (full version) and 2.0.1 (lite version) that caused the export to album function to crash.

We released an update which fixes this crash, so if you’re affected please download the latest version of myCreate from the app store.

When sharing a video via social media channels and email, iOS currently reduces the video quality to make it smaller and easier to transmit. If you would like to work with the original high definition version of the video, you will need to export the video to your albums from myCreate and then transfer the movie from your albums to your computer directly.

Earlier versions of myCreate required you to manually adjust the privacy permissions in order to export your video.

However, we have since released an updated version which automatically prompts you to allow myCreate to access your photos. Please update to the latest version of myCreate through the app store to resolve this issue.

At the moment, our myCreate app works with iOS 6.1 and later on the iPad 2 or 3, iPhone, and iPod Touch. You can view the latest system requirements and download the app directly from the store here.

HUE Animation only works on a Windows PC or Mac. However, we do have a separate iPad, iPhone and iPod Touch app based on HUE Animation called myCreate.

We currently have no plans to offer the app for Android tablets, Android phones, Windows tablets, or Chromebooks.

The myCreate app has a similar look and feel to the HUE Animation software, without the full set of editing capabilities. Movies can be created with the app, exported to a movie file and then imported into HUE Animation for final editing.

myCreate offers options for sharing movies directly to YouTube, Facebook, and Vimeo.

Please send us a message with a full description of the problem. Our team will assist as quickly as possible – often the same day.

Load More

FAQs: myCreate for iOS

Apple currently does not allow external USB video cameras to stream to the iPad even if you purchase a camera connector kit, so at this time this is not possible.

If you are wanting to use myCreate on the iPad, the camera built into the iPad 2 or 3 can be used – no additional camera is required!

There was a bug in myCreate 2.0.5 (full version) and 2.0.1 (lite version) that caused the export to album function to crash.

We released an update which fixes this crash, so if you’re affected please download the latest version of myCreate from the app store.

When sharing a video via social media channels and email, iOS currently reduces the video quality to make it smaller and easier to transmit. If you would like to work with the original high definition version of the video, you will need to export the video to your albums from myCreate and then transfer the movie from your albums to your computer directly.

Earlier versions of myCreate required you to manually adjust the privacy permissions in order to export your video.

However, we have since released an updated version which automatically prompts you to allow myCreate to access your photos. Please update to the latest version of myCreate through the app store to resolve this issue.

At the moment, our myCreate app works with iOS 6.1 and later on the iPad 2 or 3, iPhone, and iPod Touch. You can view the latest system requirements and download the app directly from the store here.

HUE Animation only works on a Windows PC or Mac. However, we do have a separate iPad, iPhone and iPod Touch app based on HUE Animation called myCreate.

We currently have no plans to offer the app for Android tablets, Android phones, Windows tablets, or Chromebooks.

The myCreate app has a similar look and feel to the HUE Animation software, without the full set of editing capabilities. Movies can be created with the app, exported to a movie file and then imported into HUE Animation for final editing.

myCreate offers options for sharing movies directly to YouTube, Facebook, and Vimeo.

Please send us a message with a full description of the problem. Our team will assist as quickly as possible – often the same day.

Load More

FAQs: myCreate for iOS

Apple currently does not allow external USB video cameras to stream to the iPad even if you purchase a camera connector kit, so at this time this is not possible.

If you are wanting to use myCreate on the iPad, the camera built into the iPad 2 or 3 can be used – no additional camera is required!

There was a bug in myCreate 2.0.5 (full version) and 2.0.1 (lite version) that caused the export to album function to crash.

We released an update which fixes this crash, so if you’re affected please download the latest version of myCreate from the app store.

When sharing a video via social media channels and email, iOS currently reduces the video quality to make it smaller and easier to transmit. If you would like to work with the original high definition version of the video, you will need to export the video to your albums from myCreate and then transfer the movie from your albums to your computer directly.

Earlier versions of myCreate required you to manually adjust the privacy permissions in order to export your video.

However, we have since released an updated version which automatically prompts you to allow myCreate to access your photos. Please update to the latest version of myCreate through the app store to resolve this issue.

At the moment, our myCreate app works with iOS 6.1 and later on the iPad 2 or 3, iPhone, and iPod Touch. You can view the latest system requirements and download the app directly from the store here.

HUE Animation only works on a Windows PC or Mac. However, we do have a separate iPad, iPhone and iPod Touch app based on HUE Animation called myCreate.

We currently have no plans to offer the app for Android tablets, Android phones, Windows tablets, or Chromebooks.

The myCreate app has a similar look and feel to the HUE Animation software, without the full set of editing capabilities. Movies can be created with the app, exported to a movie file and then imported into HUE Animation for final editing.

myCreate offers options for sharing movies directly to YouTube, Facebook, and Vimeo.

Please send us a message with a full description of the problem. Our team will assist as quickly as possible – often the same day.

Load More