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Miscellaneous Questions

Schools can use our website checkout to reserve stock and save an order as a quotation if they want to use their own purchase order documentation. Please check this page for more information about ordering HUE products for your school.

The purchase order option will appear directly below the credit card payment option if you are ordering from a supported region. Please note that the purchase order option may not be available for very small orders.

Location of Purchase Order checkout option

We ship worldwide and there are no restrictions on support; your HUE software will work no matter which country you visit.

The appropriate UK sales taxes will be calculated and displayed automatically during checkout and added to your order. UK VAT is added to all orders for physical products shipped to the UK. For customers in the European VAT area, taxes on some digital products may be charged at the local rate for your country according to current EU regulations.

Full VAT invoices will be provided upon request.

If you’re ordering a physical product such as a camera, it’s important to be aware that our warehouses are located in and despatch from the UK. Some countries charge the recipient import taxes, duties and processing fees when a parcel arrives from overseas, and these additional charges are the responsibility of the buyer. We are unable to provide estimates for overseas import taxes and duties.

If you have purchased any of our HUE Animation activity guides, they will be permanently saved in your HUE website account. Please go to My Account (you will need to log in) and then choose Purchased Guides from the menu to view your collection.

We ship worldwide and can provide full invoices upon request.

If you’re ordering a physical product such as a HUE camera, it’s important to be aware that our warehouses are located in and despatch from the UK. Some countries charge the recipient import taxes and duties when a parcel arrives from overseas, and these additional charges are the responsibility of the buyer. We are unable to provide estimates for overseas import taxes and duties. In addition, the courier may add their own clearance fees. Please contact your country’s Customs office for any estimates.

Please note that smaller orders will ship by Airmail, which has a maximum weight limit of 2kg (4.4lbs). Orders for more than three cameras will usually be split into separate packages which may arrive on different days if they are separated in transit. For very large orders, some couriers have limits on how many packages can be included in a single shipment. We will do our best to ship your order in as few packages as possible.

The Harmonised System (HS) tariff code for your HUE hardware will be 8525803000 (10-digit HS code), 8525803010 (10-digit US code used by FedEx) or 85258030 (8-digit EU code). The Country of Origin is China. HUE products do not require a UK export license.

Note: For customers in the European VAT area, taxes on some products may be charged at the local rate for your country according to current EU regulations. This currently includes digital products (such as software). As a non-union marketplace, from 1st July 2021 we will be required to charge local EU sales taxes on other products as well due to EU VAT reforms. All applicable taxes will be clearly displayed during checkout and VAT invoices will be available upon request.

The HUE shop accepts payments in GBP (Pound Sterling), EUR (Euros) or USD (US Dollars). By default, buyers from the UK will be shown pricing in pounds, buyers from Europe will see pricing in Euros and everyone else will see pricing in US dollars.

If you are seeing the wrong pricing for your region, please first check that your shipping and billing addresses are set to the correct country in your cart and checkout screens.

If it is still incorrect, please clear your browser’s cache as it may be providing conflicting information. The steps to clear this data can vary depending on your browser; please see the help pages for Chrome, Edge, Firefox or Safari for detailed instructions.

We are unable to offer payment in any other currencies at this time.

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