If other cameras were previously installed on the computer and you are receiving a Code 39 error when you plug in the HUE camera, do the […]

If connecting the camera to your system produces a USB error, please contact your retailer with the details. Your hardware may be defective.

Please make sure that AMCap (or the HUE HD Camera application) is completely closed before starting up any other camera applications. USB cameras will only stream […]

Our current HUE HD cameras use the built-in Windows camera driver so if you’re seeing this message, you might have an older model. The easiest way […]

You should be able to view your AMCap recordings in software such as Windows Media Player and VLC. If your AMCap recordings are not recognized, try […]

Make sure all other webcam software is closed, then open AMCap. Select HUE as both camera and microphone in the Devices menu (you should be able […]

The recorded video will be in raw format (uncompressed) and can take up a lot of disk space; you may wish to change the resolution of […]

Please uninstall and reinstall the camera driver software, ensuring the camera is disconnected until the installation is complete. There may have been a problem with the […]

Please open the camera software and check that the correct camera is selected in the Devices menu. If your camera isn’t shown in the list, run […]