Contact Us

Do you need help?

Before submitting a request, please review our searchable FAQs and Tutorials in the Support section. You may find the solution is there. If your question is about stock availability, the HUE online store shows the current stock available for purchase and offers a wait list facility if your preferred camera is out of stock. Our agents will not be able to add you to a manual waiting list or advise on restock times. If you still cannot find an answer to your problem, please complete the form below with as much detail as possible so that we may assist you quickly. Thank you!

"*" indicates required fields

Query Type*

If your query relates to a camera or software you already own, please choose Support and enter all of the required information so that we can help you without delay.

Forename*

Surname*

Email*

Enter Email Confirm Email

Please be careful to enter a valid email address, as we won't be able to respond if it's incorrect.

Region*

Order Number

Entering your original order number above will help us respond to your query more quickly.

License Key or Activation Code

A registered license or activation code is required to access technical support for HUE software.

Full Contact Details

If you require a quote, we will need your school or business contact details. Please include the full name, address and telephone number, as well as the email address for invoices (if different).

Operating System*

Knowing exactly which product and software you are using helps us to assist more quickly. Please be as precise as possible when answering these questions.

Camera/Hardware*

Is your question about a specific HUE product?*

Camera Model Code

This can be found on the camera cable label as the 'Model'. Please include the full code, including any numbers in parentheses, if your problem relates to a HUE camera.

Software/App Version*

If your query is about our software, we will need to know the exact version number. You can find this in the 'About' option in the menu bar.

How did you hear about our products?

Conference/trade show name

Subject*

Please include a simple description of the issue so that we can get your query to the right team faster

Message*

If you see an error message, please include the wording if possible. If your question is about activation, we will require your activation details to help you swiftly.

Data Processing Consent*

I acknowledge that by submitting this form, my data will be processed according to the HUE Privacy Policy. Submitting the form will not add you to any newsletter or marketing lists.

Marketing Opt-In

I would like to be contacted by the HUE marketing team in future to provide feedback on this offer and news about other offers which may interest me. My details will not be shared with third parties.

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