On some rare occasions you may see a message which mentions ‘Error Code 0’ and difficulty connecting to our authentication server. This can be caused by Internet problems or a local network restriction.

Under normal circumstances, this should prompt HUE Animation to ask you for your offline activation code. You can generate this instantly through our website by following these instructions.

However, we have recently found that it’s possible for the offline activation prompt not to appear automatically when the issue is caused by an Internet routing problem where the user has a connection but cannot reach our server. The version 1.5.11 update to HUE Animation fixes this and the update can be downloaded from your online HUE account page at any time.

If you can’t update, please try disconnecting your Internet connection temporarily to force the HUE Animation software to prompt you to enter the offline key. The next time it’s opened it will detect the connection problem and you should see the prompt to enter your offline activation details. Your activation will then be saved successfully as normal.