The animation software uses your computer’s default system microphone. For Windows XP users go to your Control Panel, then Sound, then look under the Voice tab. Make sure that HUE’s USB microphone is selected as the Default Device and if necessary click Volume… to adjust its settings. For users of Windows Vista and later, this option is in Control Panel, Sound, then under the Recording tab. Make sure that HUE’s USB microphone is ticked as the Default Device and if necessary click Properties to adjust its volume and boost settings. Remember to save any changes with OK.

Tip: If you’re finding it difficult to open the Control Panel on Windows 8 (or later versions), pressing Windows Key + X will make a menu appear with a link directly to the main Control Panel.

If you are using a SigmaTel sound card, check with your computer’s manufacturer to make sure you are running the most up to date version of the SigmaTel drivers. You should be able to download the newest version from your computer or motherboard manufacturer directly. If the most recent ones still do not work, uninstalling and reinstalling the existing drivers then disconnecting and reconnecting the webcam might fix the problem.

If you have a control panel in your computer settings called Sigma Tel, check that it is set to “allow reconfiguration pop-ups”. You can then try disconnecting and reconnecting the webcam; if the sound card is struggling with anything it should pop up a window asking you to confirm how the microphone is connected.

Finally you can try going to Control Panel, then System, then Hardware, then Device Manager. Under the Sound category please right click and uninstall any sound card drivers then restart your computer. Windows should automatically reinstall the drivers or you can go through your computer manufacturer’s website to get the latest versions.

For further support with this issue please speak to your computer manufacturer.