When I use a projector or whiteboard, the image ripples or flickers
I’m having a problem, who do I contact to get help?
This FAQ only applies to older HUE HD Camera models, which had an integrated Snapshot button. The current models do not include this feature.
For the Snapshot button to work, the camera needs to be running and the drivers must have been installed. If no program or website is using the HUE camera, pressing the Snapshot button on the back of the camera will appear to do nothing. By default the first click of the Snapshot button will start AMCap so that you can take pictures. You can also take pictures using the camera icon in your system tray.
If the Snapshot button is not functioning at all, make sure that the process “vsnp2std.exe” is running in the Windows Task Manager’s Processes tab. If that process is missing, another program must be blocking it or the camera’s installation may have been unsuccessful.
To run this process, go to your Windows Directory (usually on your C: drive in My Computer) and double click the vsnp2std.exe file. If it still does not appear in the process list, another program – usually antivirus software – may be preventing the software from running. If you suspect that the problem is with the HUE software you can uninstall and reinstall the driver from the Downloads page.
Please note that the Snapshot button has no effect on Macs, or on Windows computers which don’t have the optional driver software installed.