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My camera recordings have a whistling noise in the background (Windows-only)
January 7, 2021If you notice a whistling noise in the background of your recordings in HUE Intuition and other apps, you...
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I am using Windows 10 or later and there is no video after selecting the camera
August 31, 2018An update to Windows 10 released in April 2018 added new Privacy options to the computer’s system Settings. If...
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I am using Kaspersky or Avast and my software does not display the camera video
January 31, 2017In some cases, recent versions of Kaspersky and Avast antivirus/security software might block video devices and webcams by default...
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I am using a Sigmatel sound card and there’s no option to select a microphone (Windows-only)
January 22, 2016Check with your computer’s manufacturer and make sure you are running the most up to date version of the...
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Will my HUE camera or software work on a Microsoft Surface?
December 8, 2015Many Surface devices use Windows RT, which is different to standard desktop operating systems such as Windows XP and...
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My picture is monochrome or has lines across it when I use Skype
June 25, 2015We have recently received some reports of users running Windows 7 or 8 seeing a greyscale or distorted picture...
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How do I install HUE on my Windows PC?
May 5, 2015HUE will be installed automatically a few seconds after it’s connected, and it will be available for selection in...
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How do I use the visual effects (Windows-only)?
May 5, 2015After installing the optional drivers, open AMCap and select Video Capture Filter… from the Options menu to adjust the...
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What is AMCap?
May 5, 2015AMCap is a program which can be installed with HUE on Windows systems. You may use it to take...
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The Snapshot button is not working (Windows-only)
May 1, 2015This FAQ only applies to older HUE HD Camera models, which had an integrated Snapshot button. The current models...
FAQs: HUE HD Camera (Windows)
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