January 7, 2021
If you notice a whistling noise in the background of your recordings in HUE Intuition and other apps, you may need to adjust your Windows sound […]
Questions specific to using the HUE HD Camera with Microsoft Windows
August 31, 2018
An update to Windows 10 released in April 2018 added new Privacy options to the computer’s system Settings. If these are configured incorrectly it is possible […]
January 31, 2017
In some cases, recent versions of Kaspersky and Avast antivirus/security software might block video devices and webcams by default until the user manually grants permission within […]
January 22, 2016
Check with your computer’s manufacturer and make sure you are running the most up to date version of the SigmaTel drivers. You should be able to […]
December 8, 2015
Many Surface devices use Windows RT, which is different to standard desktop operating systems such as Windows XP and Windows 10. Our cameras use Windows’ built-in […]
June 25, 2015
We have recently received some reports of users running Windows 7 or 8 seeing a greyscale or distorted picture in Skype when the camera is working […]
May 5, 2015
HUE will be installed automatically a few seconds after it’s connected, and it will be available for selection in your chosen software such as HUE Animation, […]
May 5, 2015
After installing the optional drivers, open AMCap and select Video Capture Filter… from the Options menu to adjust the settings to your personal preferences.
May 5, 2015
AMCap is a program which can be installed with HUE on Windows systems. You may use it to take still pictures or record video using HUE. […]