My picture is monochrome or has lines across it when I use Skype

My picture is monochrome or has lines across it when I use Skype

We have recently received some reports of users running Windows 7 or 8 seeing a greyscale or distorted picture in Skype when the camera is working perfectly in other applications. The cause seems to be a recent Skype update on computer running certain graphics hardware.

From initial testing, the problem appears to be limited to Skype’s preview window (in Tools, Options, Video Settings) and the video displays normally during actual calls.

If the problem also seems to be affecting your video calls, we suggest taking the following steps:

  • Ensure that you are using the very latest version of Skype. However, if the problem appeared recently, consider downgrading to a previous version of Skype.
  • If you previously installed the HUE camera drivers, uninstall them through your Control Panel (Programs and Features). The camera will work in Skype and other applications without any drivers installed.
  • Run Windows Update and check that all of your computer’s software is up to date.
  • Visit your computer manufacturer’s website and check for any graphics card or video updates specific to your computer.
  • Try updating DirectX from Microsoft’s website. If you’re using Windows 8, you can skip this step; Windows 8 comes with a later version built-in.

If none of this helps, please contact our technical support team so that they can assist further. If you can include plenty of details about your computer’s configuration it will help us find the solution as quickly as possible.