This FAQ only applies to older HUE HD Camera models, which had an integrated Snapshot button. The current models do not include this feature. For the […]

If the options in the Video Capture Filter screen are greyed out, the system may be streaming the video in MJPG format which blocks the extra […]

These instructions apply to AMCap, the optional camera software available with the original HUE HD Camera. If you’re using different software, please check the publisher’s website […]

If you’ve installed the latest version of the optional camera software from our website, you can access its digital zoom feature. 1. Launching the software First, […]

Go to Programs in the Start Menu and select HUE HD Camera, then open the HUE HD Camera application (AMCap in older versions of the software). […]

“Cannot install this hardware. Error occured during installation of the device. Driver installation file for this device is missing a necessary entry. May be because the […]

Please ensure that you have Windows XP Service Pack 2 (or later) installed. This is a free major update from Microsoft which should be available in […]

Check that there are no new USB 2.0 drivers for your computer in Windows Update. If updates are available please install them and try again. If […]

Please download the correct software from our website, then close AMCap and disconnect the camera from the computer. Uninstall the drivers and install the downloaded software, […]