Windows reports that no video capture hardware was recognized

Windows reports that no video capture hardware was recognized

Please open the camera software and check that the correct camera is selected in the Devices menu. If your camera isn’t shown in the list, run Windows Update and check that your computer’s software is fully up to date.

If the message persists, please try a different USB port on the computer and test whether the camera works without its base in case there’s a problem with the connection.