These instructions are for HUE Intuition 18.104.22.168 or later. We always recommend updating to the latest version of HUE Intuition when possible. If you are unable to update your software, please check the instructions for activating in older versions.
Once you have downloaded and installed the software on your Windows PC or Mac, connect your HUE camera and open HUE Intuition. The icon in your Start Menu or Charms Bar (Windows) or your Applications folder (Mac) will be red with a lens in the middle as shown.
The first time you use the software, you will be asked to activate it. You should select the first option if you have an activation code which has never been used before. If you can’t find your activation code, this page should help.
Enter your details as shown below, then click Activate. This will launch the application and register the software to your email address. Your account will be created on our website automatically.
If you have a long license key instead of an activation code, you should select the second option on the activation screen then follow the instructions which appear.
Your long license key will be permanently stored on your online account after you have registered the software for the first time.
Note: You will need to be connected to the Internet for the initial authentication. If you have no Internet access or see an error about an offline key, please check this solution.
If you don’t see your live camera image on the screen, check that the light in the camera base is on and the camera is connected to your computer. You can use the Camera dropdown menu to choose a different HUE device.