The audio from the camera’s microphone cuts in and out

The audio from the camera’s microphone cuts in and out

Most microphone issues are caused by problems with the connection between the camera and computer. If there is a loose USB connection anywhere in the chain, the audio will be the first thing affected.

Please ensure that you aren’t using a USB hub or extension with the camera. For best results the camera should be connected directly to a USB 2.0 port on the computer.

In some cases, using a shorter USB cable will help improve the connection. If you are using HUE with a different USB cable, please try the one which came inside your box.