Immediate cancellations: If your order has not yet shipped, please contact us urgently with the order details. We may be able to cancel the shipment and refund your order in full immediately, though this is not always possible as much of the shipping process is automated.
Post-shipment cancellations: If your order has already shipped and you change your mind, you can refuse delivery and the item will automatically return to us. We will process a refund for the item price once the order arrives at our office. If your item was sent by a Tracked service, you can email us to confirm that you refused delivery and we may be able to process the refund immediately after confirming with the carrier.
Returning an order after delivery: If your reason for return is not a technical issue with the product itself, in order to refund you, we require that you contact our team who will provide a returns form. Our main warehouse is located in the UK and this is where the goods will need to be returned. If the order is being returned after a significant time has elapsed since delivery (outside of the applicable distance selling time limits), a restocking fee may be charged.
Return postage: Please note that we do not refund the cost of shipping where the reason for the return is outside of our control. We are unable to collect and ask that return postage is arranged by the buyer, unless our technical support team have confirmed that the item is faulty.
Warranty returns: If your item has a technical fault, please check the online FAQs and contact our support team with all of the details. They will be able to assist you with your return if the item is confirmed to be faulty. All HUE cameras come with a two year warranty against faults.