If your camera preview is working correctly but when you press the Capture button, nothing happens, there may be a problem with your Workspace folder.

The Workspace folder is where all of your project information is stored. We have received reports that folders which are shared with cloud services such as Google Drive or Microsoft OneDrive can sometimes block the software from saving to them correctly. Some versions of Windows automatically synchronize the Documents folders with OneDrive without notifying the user.

You will have been prompted to select your Workspace folder the first time you installed and activated HUE Animation. To change it, go to the HUE Animation menu and into your Preferences. You will see an option to reset the Workspace folder.

Once you have done this, confirm your changes and close HUE Animation. The next time you launch the software you will be asked to choose a new location for your Workspace; please choose a new folder on your Desktop as a test.

If the problem persists, please contact us for further assistance.