The light below the camera lens does not come on
I bought the Windows version of HUE Animation Studio but I have a Mac
In low light situations the frame rate of the capture will drop, making the video appear choppier. To obtain the highest possible frame rate, use HUE Animation Studio in a well-lit area where the light source is behind the camera and out of the picture.
If your computer has more than one USB port, trying a different one may greatly improve results. Using a USB extension or hub can sometimes also introduce a delay in the signal, so for best results always connect the camera’s cable or neck directly to your computer.
If you are using the camera in its base, please make sure that the neck is firmly pushed into the base and making the connection.