Where do you ship from and will I have to pay import taxes?

Where do you ship from and will I have to pay import taxes?

We ship worldwide and can provide full invoices upon request.

If you’re ordering a physical product such as a HUE camera, it’s important to be aware that our warehouses are located in and despatch from the UK. Some countries charge the recipient import taxes and duties when a parcel arrives from overseas, and these additional charges are the responsibility of the buyer. We are unable to provide estimates for overseas import taxes and duties. In addition, the courier may add their own clearance fees. Please contact your country’s Customs office for any estimates.

Please note that smaller orders will ship by Airmail, which has a maximum weight limit of 2kg (4.4lbs). Orders for more than three cameras will usually be split into separate packages which may arrive on different days if they are separated in transit. For very large orders, some couriers have limits on how many packages can be included in a single shipment. We will do our best to ship your order in as few packages as possible.

The Harmonised System (HS) tariff code for your HUE hardware will be 8525890000 (10-digit HS code) or 85258900 (8-digit EU code). The Country of Origin is China. HUE products do not require a UK export license.

Note: For customers in the European VAT or Australia area, taxes on some products may be charged at the local rate for your country during checkout according to current EU regulations. This currently includes digital products (such as software). All applicable taxes for affected digital products will be clearly displayed during checkout and tax invoices will be available upon request.

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