Something went wrong during my installation or upgrade
The software crashes when I open an old project
If you see the error “HUE Animation could not write to its settings file. Any saved settings will not persist on application restart.”, it means that there is a problem with file permissions. If a clean reinstallation doesn’t solve the problem, please go to My Computer, then to your C drive, and click on the ProgramData folder. Delete the folder called icreatetoeducate. This should permanently solve the problem.
If you can’t see the ProgramData folder on your C drive, it might be hidden. You can read Microsoft’s instructions for viewing hidden folders here.
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FAQs: HUE Animation (Windows)