My video is choppy; the frame rate is worse than expected

In low light situations the frame rate of the capture will drop which will make the video appear choppier. To obtain the highest possible frame rate, use HUE in a well lit area where the light source is behind the camera and out of the picture.

Using a USB 1.1 connection or USB hub/extension can also lead to lower frame rates. For best results the camera should be connected directly to a USB 2.0 port on the computer.

In some cases, using a shorter USB cable will help improve the connection. If you are using HUE with a different USB cable, please try the one which came inside your box.