Our current HUE HD cameras use the built-in Windows camera driver so if you’re seeing this message, you might have an older model.
The easiest way to check is to look at the silver focusing ring around the camera’s lens. There will be some text printed on that ring.
If the text includes the number ‘2.0’ or our website address, you have one of the newer models and it should be automatically detected on Windows, Mac OS X and Linux. If it’s not working, please contact our technical support team for assistance.
If you can see the number ‘1.3’ on the ring, you might have an older camera. If that’s the case, please disconnect the camera from the computer and install this driver software, then reconnect the camera once the installation is complete.
Note: The HUE HD Pro camera does not require any drivers and does not have text printed around the focusing ring.