My Windows PC doesn’t recognize the camera

My Windows PC doesn’t recognize the camera

Go to Programs in the Start Menu and select HUE HD Camera, then open the HUE HD Camera application (AMCap in older versions of the software). If any error messages appear, clear them with OK. In the Devices menu, look for the camera and its microphone. If both of these devices are present, then the system is recognising the camera. Make sure that the HUE is selected in the Devices menu. Show Preview should also be checked from the menu bar.

If either the camera or its microphone is missing from the list of Devices, please check that the camera is properly connected to the computer. If the camera is connected through the base station, check that the neck was firmly pushed into the base to make a good connection. You can also try to reboot you computer, then go back to the software and check the devices again.

Try plugging the camera into a different USB port. If the camera is plugged into one of the ports in the front try one of the ports in the rear of the computer. Try to uninstall the driver and do a fresh install with any antivirus software temporarily disabled. As HUE can be used without drivers, we recommend trying with and without the drivers installed to see whether this solves the problem.

Note: If you see a preview window with video from the camera, then the installation was successful. If you are still having problems when trying to use particular programs, please make sure that all other applications are closed before you test the camera, then contact the vendor of the software you are attempting to use for further support.