You can check the most common questions regarding our HUE products.

We also have a Tutorials section with more information about popular topics. If your question is not answered below, please contact us for support.

To search the FAQs, please click here.

HUE Animation

Click here for the full list of HUE Animation (General) FAQs

Stop Motion Studio

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HUE Cameras

Click here for the full list of HUE HD Camera FAQs

FAQs: HUE HD Camera (Mac OS)

So long as the Mac being used meets Apple’s guidelines for running Photo Booth you should be able to use it with HUE. After following the installation process your Mac should automatically detect HUE in Photo Booth if it has no internal camera of its own. If it selects a built-in iSight camera instead, simply use the Camera menu to select the correct device. If the camera doesn’t seem to be available, please try disconnecting your HUE and reconnecting it once Photo Booth is already running. If your Mac has a built-in camera already and you’re using an older version of Photo Booth without a Camera menu, Photo Booth will sometimes default to using the built-in webcam. As there is no way to change settings in older versions of Photo Booth this initially makes it difficult to use with external cameras. If you aren’t able to update to a newer version of OS X, one simple way to pick HUE instead of the built-in camera is to first open WebCam Monitor or another camera application and pick the Mac’s internal iSight camera in its Video Settings. This will prevent Photo Booth being able to use the same device. When you start up Photo Booth it will automatically select HUE and work as expected.

So long as the Mac meets Apple’s minimum requirements and runs OS X 10.4.3 (Tiger) or later, it should work with HUE. For our software products please carefully check the individual system requirements for the list of supported operating systems.

Please note that HUE requires a direct connection to the computer, without going through a USB hub.

If the camera works normally each time the Mac is restarted, but disconnecting and reconnecting the camera’s USB cable causes the Mac to stop recognizing it at all, your Mac may be running an old version of Jamf (Casper). Due to a glitch, USB input devices like the camera may disappear in between logins if a login window has been configured through outdated versions of Jamf.

We have been advised that this issue has been corrected in Jamf version 9.98, so updating should resolve the problem permanently. If you’re not running Jamf (or Casper) or need further assistance, please contact us for support.

Please test the webcam in an Apple program such as iChat (FaceTime), Photo Booth or QuickTime. If the webcam works normally there, the problem is with an Apple system file in 10.6.3 which can be fixed by upgrading to OS X 10.6.4 through Software Update.

If you’re using OS X 10.6 or later, your Mac will have QuickTime preinstalled. QuickTime can be used to present live video and record (with or without sound), and it’s fully compatible with HUE.

Please make sure that WebCam Monitor is completely closed before starting up Skype. You have to close the application with Quit from the WebCam Monitor menu, not just by closing the window. Close and reopen Skype once this is done and it should detect the camera properly.

This solution only applies to the old HUE webcams which required software drivers. If you have a new HUE camera, it’s most likely that the camera is already in use in another application and iChat can’t access the video stream.

iChat was designed to accept input from Firewire and UVC webcams. As the HUE is a driver-based USB camera, iChat required some additional third party software called iUSBCam to be installed on systems running Mac OS X 10.5 or earlier. Details can be found at the iUSBCam website.

Once you have installed the iUSBCam software please make sure that WebCam Monitor is completely closed (Quit from the WebCam Monitor menu or press Command-Q on the keyboard) before starting up iChat. In iChat select iUSBCam from the Video menu. Go to Change Video Source… and pick the camera from the dropdown menu.

For further iUSBCam questions please contact the creators at the link above.

Please fully quit WebCam Monitor (Quit from the WebCam Monitor menu or press Command-Q on the keyboard) so that it does not show up in your Dock. Then try opening WebCam Monitor again.

Please also make sure that the camera is directly connected to your Mac; not to a USB hub or through the keyboard. If you change the USB port the camera is connected to, please make sure that the WebCam Monitor application is fully quit as above and then reopen it after reconnecting the device.

This issue has been reported to us and is under investigation. Some of the newer HUE cameras do not offer the option to adjust the camera’s exposure settings.

This problem affects a small number of Mac users who use the third party iGlasses software to manage their camera.

WebCam Monitor was the Mac software installed with the original HUE HD Camera (instead of AMCap, which is Windows-only). It can be used to record video using HUE. If you’re using Mac OS X 10.6 or later, we recommend the built-in version of QuickTime for recording instead as it has better support for plug and play cameras.

The HUE HD Pro camera ships with HUE Intuition rather than WebCam Monitor.

HUE requires an Apple Mac running Mac OS X 10.4.3 or higher. Please note that when using OS X some functions may not be supported, such as the YUY2 format, interpolation, special effects, face tracking and digital zoom features.

You can also view the current system requirements on this page.

HUE will be automatically installed when it’s connected to a Mac; no additional software is required. You will need to open camera software such as QuickTime, Photo Booth, Skype™ or HUE Intuition to start streaming the video. QuickTime and Photo Booth are preinstalled on all Macs as standard.

If you have a very old camera and are using OS X 10.5 or earlier, insert the driver CD into your computer before connecting HUE. Click the WebCam Driver Install.pkg icon to launch the installer. Follow the on screen instructions to install the software. You can then connect HUE to an available USB port on your computer and you’re ready to go. Please contact your retailer if you need more instructions for older models.

The easiest way to check whether your computer is able to connect to the camera is to launch System Information. This can be opened straight from Spotlight or from the Utilities directory in your Applications folder.

Alternatively, go to the Apple Menu and select About This Mac, then click the button for More Info. You can launch System Report from the next window which appears.

On earlier Macs, the System Information screen was called System Profiler instead. Aside from the difference in its name, it can be accessed in the same ways described above.

Upon opening the System Information tool, you should see a screen which looks like this one:

System Report OS X

Click the USB category on the left hand side first, then expand the USB devices on the right. You should see the camera in your list as shown. It might be called HUE or simply identified as a basic USB Camera; either is fine.

If the camera is missing, please check the connection between your computer and your HUE camera carefully. The camera should be firmly pushed into its base. Go to File and then Refresh Information (Command + R) to refresh the list of devices when you want to check whether the problem is solved.

If the camera is showing up correctly in the System Information screen, it should be available in all of your other camera applications such as Skype, FaceTime and Photo Booth. Please check that it’s not ‘in use’ in another application then Quit and reopen the software you want to use.

Click here for the full list of HUE HD Pro Camera FAQs

HUE Software

Click here for the full list of HUE Intuition FAQs