You can check the most common questions regarding our HUE products.

We also have a Tutorials section with more information about popular topics. If your question is not answered below, please contact us for support.

To search the FAQs, please click here.

HUE Animation

Click here for the full list of HUE Animation (General) FAQs

Stop Motion Studio

Click here for the full list of Stop Motion Studio FAQs

HUE Cameras

Click here for the full list of HUE HD Camera FAQs

Click here for the full list of HUE HD Pro Camera FAQs

HUE Software

Click here for the full list of HUE Intuition FAQs

FAQs: HUE Camera Viewer

At this time, HUE Camera Viewer can only be used with HUE cameras.

If you have a HUE camera and see a warning that no HUE camera is detected, please check this solution and then let us know if you are still having trouble with your camera being recognized.

You can contact us with your comments; we would love to hear how we can make HUE Camera Viewer better for our Chrome users.

Please note that Frame by Frame mode and the Onion Skinning tool will be removed in the next update so that we can focus on the presentation tools.

HUE Camera Viewer is currently only supported for the Google Chrome browser, compatible with Windows, macOS, Chrome OS and Linux. We recommend checking that your browser is up to date before using the software.

While it may be possible to use HUE Camera Viewer in other browsers, support is only available for Google Chrome at this time.

Open your Google Chrome browser settings and Select the HUE Camera.

  1. Open HUE Camera Viewer in the Google Chrome browser, then click or tap the menu in the top right of the browser window. It’s represented by three horizontally-stacked dots. One quick way to get there is to hit Ctrl + Shift + Del and then hit the Escape key when that window appears. Then, click or tap Site settings and skip down to Step 5.
  2. Otherwise, choose Settings from the menu.
  3. Scroll all the way down the page and open the Advanced link.
  4. Scroll to the bottom of the Privacy and security section and choose Site settings.
  5. Choose either Camera or Microphone to configure either setting.
  6. Refresh the site.

Note: If the camera is still not recognized then click the Secure label next to the website address in the top left of the browser window. Then click Site settings and allow the Camera and Microphone.

On some older versions of Chrome, the Site settings area is called Content settings.