FAQs: HUE Animation (Windows)

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I am using Microsoft OneDrive as my save location and there is a problem
August 5, 2020
On some systems, using a Microsoft OneDrive folder for your Workspace (HUE Animation) or default save/temporary video location (HUE...
I see a message about ‘Error Code -1’ when I try to activate HUE Animation
February 27, 2018
If you’re affected, please update HUE Animation to version 1.6.5 or later to clear this error, which can be...
I cannot capture images to my timeline
November 3, 2016
If your camera preview is working correctly but when you press the Capture button, nothing happens, there may be...
What is AMCap?
January 22, 2016
AMCap is a program which can be installed with HUE on Windows systems. You may use it to take...
I see a message about ‘Error Code 0’ when I try to activate HUE Animation
November 24, 2015
On some rare occasions you may see a message which mentions ‘Error Code 0’ and difficulty connecting to our...
I am using Windows 10 and I can’t install QuickTime
August 10, 2015
We recommend that Windows 10 users update to the latest version of HUE Animation, which does not require QuickTime....
I’ve installed the latest update but nothing seems to happen
July 17, 2015
If the update doesn’t seem to be working please try a clean installation of the animation software.
There is a QuickTime error when I try to install the software
July 17, 2015
This might happen if you have installed a different version of QuickTime from Apple in the past, perhaps as...
The software crashes when I open an old project
July 17, 2015
We recommend downloading and installing the latest version of the software. If you can’t download the latest version, this...
When I start the software, a Settings Error message appears
July 17, 2015
If you see the error “HUE Animation could not write to its settings file. Any saved settings will not...

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