There is a Code 39 error (Device Status) when I connect my older HUE camera

There is a Code 39 error (Device Status) when I connect my older HUE camera

If other cameras were previously installed on the computer and you are receiving a Code 39 error when you plug in the HUE camera, do the following:

  • Start Menu > Run and type in “regedit” (without quote marks).
  • File >Export and save a copy of your current registry. Always save a copy before making changes to the registry settings.
  • Find the key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
  • In the right hand panel, find and delete the UpperFilters and LowerFilters values.
  • Disconnect and reconnect the camera from the computer.

The error should be gone.