Windows reports a different USB error when the camera is connected
Windows reports a “cannot run preview graph” error
If other cameras were previously installed on the computer and you are receiving a Code 39 error when you plug in the HUE camera, do the following:
- Start Menu > Run and type in “regedit” (without quote marks).
- File >Export and save a copy of your current registry. Always save a copy before making changes to the registry settings.
- Find the key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
- In the right hand panel, find and delete the UpperFilters and LowerFilters values.
- Disconnect and reconnect the camera from the computer.
The error should be gone.
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FAQs: HUE HD Camera (Windows)