Windows reports a “cannot run preview graph” error

Windows reports a “cannot run preview graph” error

Please download the correct software from our website, then close AMCap and disconnect the camera from the computer. Uninstall the drivers and install the downloaded software, then reconnect the camera. HUE should be available for selection in the Devices menu.

If you have a plug and play HUE camera, the drivers aren’t necessary. Please check that the camera is securely connected and the camera is selected in the Devices menu, then contact our technical support team for further assistance if the error persists.