I installed the software but nothing happens when I plug the camera into the USB port
Can the HUE Pro be used as a webcam or microphone on a PlayStation?
In low light situations the frame rate of the capture will drop which will make the video appear choppier. To obtain the highest possible frame rate, use HUE in a well lit area where the light source is behind the camera and out of the picture.
Using a USB 1.1 connection or USB hub/extension can also lead to lower frame rates. For best results the camera should be connected directly to a USB 2.0 port on the computer.
In some cases, using a shorter USB cable will help improve the connection. If you are using HUE with a different USB cable, please try the one which came inside your box.