HUE Intuition 2.0 includes many new bug fixes, as well as saving your settings when the software is closed. There have also been major changes to our software activation system.

HUE Intuition 2.0 no longer requires you to enter the activation code during installation. Instead, the software can be registered online through our website.

Please note that HUE Intuition is not freeware and a license is required for software support, which will not be available unless your license details are provided. A single HUE Intuition license is included with every purchase of the HUE HD Pro camera.

HUE Intuition licenses can also be purchased from the HUE shop.

Please see our updated user guide which reflects the changes in the new version of HUE Intuition.

If you notice a whistling noise in the background of your recordings in HUE Intuition and other apps, you may need to adjust your Windows sound settings to optimize them for your microphone.

If you open your Windows Control Panel and select Sound, then the Recording tab, you will be able to select the Properties of your USB microphone. The Advanced tab will allow you to adjust the default format for microphone recordings. Adjusting this setting should allow you to eliminate any background sounds. If you are hearing a whistling sound, choosing Radio quality/Tape recorder from the dropdown menu should eliminate the problem.

The same steps apply when using any other USB microphones which exhibit a similar problem.

An update to Windows 10 released in April 2018 added new Privacy options to the computer’s system Settings. If these are configured incorrectly it is possible that they will block any applications from accessing cameras. Both internal webcams and USB cameras such as HUE are affected by these settings. If you updated from an earlier version of Windows 10, you may have been asked to choose your settings immediately after the update was installed. It is important that these settings allow camera and microphone access, otherwise the software will be unable to connect to the camera and microphone.

If you want to unblock the camera, press the Start button and open the Settings screen, or alternatively press Windows Key + I. You will see an option called Privacy in the list.

There will be sections on this page for your Camera and Microphone settings. Please ensure that the applications you want to use with your HUE have full access to both the camera and the microphone.

You may need to switch on the option to Allow apps to access your camera before the individual applications appear in the list.

For Microsoft’s help page about the new camera settings, please click here. You can learn more about their privacy settings in this Microsoft FAQ. This information also applies to Windows 11.

Another common cause of video not appearing in this way is third party security software. This separate FAQ includes advice if you believe that this may be the problem.

HUE Intuition can be registered and downloaded through your online account.

Customers with a license can also use these direct download links to install the latest version of the software. HUE Intuition activation codes are included as standard with the HUE HD Pro camera; users with other models can purchase the software separately or use the free viewing tools included with Windows or macOS.

HUE Intuition for Windows:

HUE Intuition version 2.0.0.0 (Windows 11, 10, 8, 7, Vista, XP)

Due to a change to the installation process, if you previously installed Windows version 1.7.1.3 or earlier you will need to uninstall it from your Control Panel first before updating to version 1.7.1.5 or later.

HUE Intuition for Macs:

HUE Intuition version 2.0.0.4 (macOS/Mac OS X 10.9 and later)
HUE Intuition version 1.7.1.9 (Mac OS X 10.5 to 10.8)

Due to significant changes in later versions of macOS, future automatic updates to HUE Intuition will be provided for Mac OS X 10.9 and later only. Users with older operating systems can install HUE Intuition from the links above. While there will not be further software updates for these platforms, we will continue to provide users with full technical support.

Once you have installed HUE Intuition for the first time you will be able to download future updates using the auto update feature within the software.

Please note that you may need to activate the software the first time you launch it. If you do not have an activation code, please contact us with your order details for assistance. A registered license or order number is required to access technical support for HUE Intuition.

These instructions are for earlier versions of HUE Intuition. We always recommend updating to the latest version of HUE Intuition if possible.

Activating HUE Intuition requires an activation code. This will be attached to the leaflet inside your HUE HD Pro Camera box. If you purchased HUE Intuition as a digital download, look for the license key in your purchase confirmation email.

The first time you launch HUE Intuition you’ll be asked to enter your activation code and an email address you want to associate it with. This will permanently convert your activation code into a license key. Please keep your activation details safe in case you need to contact us about your software in future.

Further instructions can be found here.

If you do not have an activation code, please contact us with your order details for assistance.

Please check carefully that the camera isn’t in use in any other applications, then try changing tabs in HUE Intuition and selecting the camera again from the dropdown menu. It is also important to check your antivirus/security software and your computer’s Privacy settings if you’re using Windows 10 or a newer version of macOS.