January 22, 2016
HUE cameras work with a wide range of video conferencing and picture editing software. Any software that is designed to work with a USB camera should […]
Frequently asked questions about the HUE HD camera.
January 22, 2016
If your camera is not recognized automatically, try connecting it to a different USB port. We recommend directly connecting it to a USB port on your […]
January 22, 2016
Yes! HUE is compatible out of the box with Google Hangouts and Skype™ for Windows and Mac OS X. As soon as you connect HUE to […]
January 22, 2016
All HUE cameras come with an integrated plug and play microphone.
January 22, 2016
HUE hardware will work on Linux systems so long as UVC camera support has been installed. This comes as standard in the current version of Ubuntu […]
January 22, 2016
Please send us a message with a full description of the problem. Our team will assist as quickly as possible – often the same day.
July 20, 2015
Please check the silver focusing ring around the lens. There will be some text printed on the ring. If you see the number 1.3 printed there, […]
July 20, 2015
Most microphone issues are caused by problems with the connection between the camera and computer. If there is a loose USB connection anywhere in the chain, […]
July 17, 2015
Yes! Any software that is designed to work with a USB camera should work using HUE as its video input source. However, we hope that you’ll […]
July 13, 2015
It is now possible to use HUE cameras with iPads running iPadOS 17 or later, which allows the iPad to connect to external USB cameras and […]
July 8, 2015
We don’t currently provide any software for Chromebooks, but because HUE cameras are plug and play devices they will be recognized automatically as soon as they’re […]
May 1, 2015
The external display and the camera might be using different refresh rates. If you’re using a projector, you may also have an option to switch between […]
April 30, 2015
Please check the product page to view the current system requirements for the HUE HD camera.
April 30, 2015
Check that the camera isn’t being used in any other applications, and that it’s selected in your software’s list of devices. If you have an older […]
April 30, 2015
You can download the driver software from our website if you can’t access the CD. Please note that if you bought your HUE in the last […]
April 30, 2015
Please check that your antivirus software is not blocking access and that you have permission to install software on your computer. You may need to be […]
April 30, 2015
Yes. HUE can be connected to a PlayStation 3 or PlayStation 4 and used as a standard webcam/microphone.
April 29, 2015
The light on the camera head will only be illuminated when the camera is streaming video. If it isn’t lighting up, fully quit the camera software […]
April 29, 2015
Please note that these manuals are now outdated. The most recent information about our HUE products is available in the Support section of our website. HUE […]
April 29, 2015
Windows users: Please download the previous driver software here. The camera should be disconnected from the computer for the installation until you are prompted to connect […]
April 29, 2015
HUE is completely plug and play so it’s not necessary to install any camera drivers. Windows users can view and record the video stream using free […]
April 24, 2015
Your HUE camera is a plug and play device, so there are no additional drivers to install. Simply connect the camera to your computer and open […]