November 12, 2024
The instructions below are for the older version of HUE Animation which came with a CD. Newer versions can be registered instantly in My Account (free […]
Questions which apply to all versions of HUE Animation
August 16, 2024
Download the software and register the code from the back of the animation book to claim your license. Detailed instructions are in the Quickstart Guide and […]
August 16, 2024
The kit includes a perpetual single user license of Stop Motion Studio for HUE, which requires Windows 10 or later, or macOS 11+. Alternative ‘HUE Animation’ […]
August 16, 2024
Turn the silver focus wheel around the camera’s lens until the image is pin-sharp. The camera’s manual focus gives you complete control at all times.
April 20, 2023
Please contact us if you have any questions about the material composition of these items. Dimensions and weight: 22.5 x 18 x 5.9 cm (250g) HUE […]
November 9, 2022
All HUE camera products include a three year manufacturer’s warranty against faults. If you purchased through a reseller, please contact your place of purchase for any […]
September 27, 2021
This issue might be caused by having an older YouTube account. One side effect of Google merging its system with YouTube was that it transitioned from […]
December 13, 2018
HUE Animation can be registered and downloaded through your online account. Customers with a license can also use these direct download links to install the latest […]
January 22, 2016
Yes! Any software that is designed to work with a USB camera should work using HUE as its video input source. However, we hope that you’ll […]
January 22, 2016
If your camera is not recognized automatically, try connecting it to a different USB port. We recommend directly connecting it to a USB port on your […]
January 22, 2016
All HUE cameras come with an integrated plug and play microphone.
January 22, 2016
If you have activated a HUE software product or purchased through our online store, you will already have an online account on our system. If you’re […]
January 22, 2016
If you have registered your software before, you don’t need to register it a second time. Your software downloads and license information will all be stored […]
January 22, 2016
HUE hardware will work on Linux systems so long as UVC camera support has been installed. This comes as standard in the current version of Ubuntu […]
January 22, 2016
Please send us a message with a full description of the problem. Our team will assist as quickly as possible – often the same day.
December 29, 2015
If there are network problems which prevent you from activating within the software, you may need to activate through our website instead. Step 1. Click the […]
October 15, 2015
Making your animation unfold slower is easy! Simply go to the frames per second slider (fps) under the image on the left side of your screen. […]
October 15, 2015
Recorded and imported audio in HUE Animation will automatically appear in the first audio track, right underneath your frames. Remember that tracks can overlap, so if […]
August 13, 2015
In most cases, this will depend on the individual movie. The video quality can be affected by many factors such as lighting, keeping the camera in […]
July 24, 2015
Simply click the frame(s) you want to delete in the timeline at the bottom of the HUE Animation window to select it. You can press the […]
July 21, 2015
Please contact us with a screenshot showing the error and the exact details you are entering into the HUE Animation activation prompt, so that we can […]
July 20, 2015
HUE Animation includes a feature called Chroma Key which allows you to replace a frame’s background with a different picture. This technique is sometimes known as […]
July 17, 2015
Please contact us if you are using an older version and would like to upgrade to version 1.4 or later of the animation software. It will […]
July 17, 2015
Your HUE code is only used once, to set up your online account. After you’ve registered you can reinstall straight from your online account by following […]