You can check the most common questions regarding our HUE products.

We also have a Tutorials section with more information about popular topics. If your question is not answered below, please contact us for support.

To search the FAQs, please click here.


HUE Animation

FAQs: HUE Animation (General)

If you need to download the files from your HUE Animation CD on a computer with no CD drive, or if you have lost your CD, these extras are available to all HUE Animation owners through the Downloads page in their online account.

At the bottom of the Downloads page there will be a link to Other downloads which can be expanded to show the activity pack as shown.

If you need help accessing your account, please check this guide. If you don’t see any downloads available on the page you may still need to register your HUE Animation kit by activating your software.

Please contact us with your activation code and email address if you have any problems downloading your files.

Click here for the full list of HUE Animation (General) FAQs

Stop Motion Studio

Click here for the full list of Stop Motion Studio FAQs

HUE Clay

HUE Cameras

Click here for the full list of HUE HD Camera FAQs

Click here for the full list of HUE HD Pro Camera FAQs

HUE Software

Click here for the full list of HUE Intuition FAQs

Other

FAQs: The HUE Book of Animation

If you have purchased the standalone HUE Book of Animation and software bundle, these instructions will take you through the activation process.

Step 1: Locate your unique Activation Code

The Activation Code for registering your animation software is printed on the back cover of the HUE Book of Animation.


Step 2: Activate your software

Visit My Account on the HUE website and create an account, if you do not already have one.

Once you have logged into your account, click on Register New Software. Type your Activation Code into the box provided, then click the blue Activate Code button. This will permanently add your software download links and license keys to your online account.


Step 3: Download your software

In order to provide animation software for as many customers as possible, we provide a choice of two stop motion animation applications. 

Stop Motion Studio is our newer software offering which is compatible with Windows 10 and later, and macOS 11+.

Make sure you download the correct application for your computer operating system! If you’re not sure or have questions, please contact us and our team will be delighted to assist you. 


HUE Animation is our legacy software application for customers with older computer operating systems, such as Windows 8, 7 or XP and legacy versions of Mac OS X (macOS 10.14 and earlier). It requires graphics drivers with OpenGL 2.0 support.


Step 4: Install the animation software

Once you have downloaded and are installing the appropriate software application, you will be prompted to enter your license key into the application, which can be found in the License Keys section of your account. Here you will find the license keys for both software applications so make sure you copy the correct key!

You will then be ready to plug in your HUE camera and start animating. On newer systems, you may need to give the software permission to use your camera.


Tutorials

Watch the Stop Motion Studio for HUE tutorial playlist on YouTube to find out how to navigate the software. Subtitles are available in multiple languages.

You may also find the HUE Animation Studio Quickstart Guide (from the HUE Animation Studio kit) useful as a reference when connecting your camera for the first time.

Please send us a message with a full description of the problem. Our team will assist as quickly as possible – often the same day.

The HUE Book of Animation is a revised animation activity guide based on the old Klutz Book of Animation. Both contain the exact same examples, activities and ideas to help you get the most out of your HUE Animation products. Various bundles are available; please see the book’s product page for more information.

Where do I register my free license from the Klutz Book of Animation?

The Klutz Book of Animation is no longer published by Scholastic and the offer for a free SAM Animation license is no longer running.

A revised edition of the book, complete with a bundled license, is now available as The HUE Book of Animation.

Please contact your retailer if you have been advised that your copy of the Klutz Book of Animation should have included a free license.

Where are the Klutz example videos?

You can view the example videos referenced in the Klutz Book of Animation here in our gallery.

If you need to download the files from your HUE Animation CD on a computer with no CD drive, or if you have lost your CD, these extras are available to all HUE Animation owners through the Downloads page in their online account.

At the bottom of the Downloads page there will be a link to Other downloads which can be expanded to show the activity pack as shown.

If you need help accessing your account, please check this guide. If you don’t see any downloads available on the page you may still need to register your HUE Animation kit by activating your software.

Please contact us with your activation code and email address if you have any problems downloading your files.