The instructions below are for the older version of HUE Animation which came with a CD. Newer versions can be registered instantly in My Account (free account registration is required).

If you have a newer version of HUE Animation Studio and need more help, please check this detailed activation guide.

If you just need to download the digital version of the HUE Animation software, it can be accessed here.

If you’re unable to install your HUE Animation or HUE Intuition software from your CD, please read the instructions below.

1. I haven’t registered my activation code before, and it’s a longer code (e.g. HUE1234567890123).

Please register an account on our site and choose Register New Software from the account screen to convert your activation code to a license key and add your software to your account. You can then download the software from the Downloads page.

If you need help activating offline you can find detailed instructions here.

Long activation codes are printed on the back of The HUE Book of Animation (HUE Animation) or on the back of the instruction booklet (HUE Intuition). Activation keys for bulk license orders are often sent by email.

2. I haven’t registered my activation code before, and it’s a short code (e.g. HUE12345).

Please visit this page to register your older code. This will convert it to a license key, give you access to the downloadable version of the HUE Animation software and add all of the details to your HUE website account for future reference.

The short HUE activation codes are printed on the back of The HUE Book of Animation. If you have an older kit without the book, check the activation instruction sheet for a sticker with your code.

3. I originally purchased my license digitally and never had an activation code.

Your downloads and license details will be stored on your online HUE account already. You can request a password reset from the login page if you have forgotten your password.

4. I have registered my activation code before, but I don’t know my license key or how to access my downloads.

All of your software updates and license details will be stored on your online HUE account.

If you have registered your activation code before but you don’t know your license key or how to download the latest version of the software, please note that all of your software updates and license details are always stored on your online HUE account. If you have forgotten your login details, you can request a password reset or lost license reminder.

If you’re having any other trouble accessing your software, please contact us with all of the relevant details (order number, activation details, error message etc.) and we’ll be able to help.

Download the software and register the code from the back of the animation book to claim your license. Detailed instructions are in the Quickstart Guide and Tutorials.

The kit includes a perpetual single-user license of Stop Motion Studio for HUE, which requires Windows 10 or later, or macOS 11+.

Alternative ‘HUE Animation’ software is available for older computers (see the system requirements for a full list of supported operating systems).

Turn the silver focus wheel around the camera’s lens until the image is pin-sharp. The camera’s manual focus gives you complete control at all times.

This issue might be caused by having an older YouTube account.

One side effect of Google merging its system with YouTube was that it transitioned from account names to email addresses a few years ago. Some users consequently have accounts with multiple logins, all of which Google accepts through its website.

However, the YouTube interface used in our software only accepts the newer-style email address logins instead of the account names for some user accounts. We are currently in the process of updating the software to accommodate both types of login.

If you’re logging in with a username and password combination, please try using your YouTube email address (and the same password) instead.

You can check the registered account details by going to your YouTube account page and clicking on Advanced. It should say ‘Signed in as’ in the Account Information area. If it gives your email address after the text ‘Signed in as’, then you may need to use your email address to upload through the HUE software – even if the YouTube website accepts either your account name or email address.

If this advice doesn’t help please contact us (with screenshots or photographs if possible). However, please do not share your YouTube/Yahoo login password. We do not require these details to assist.

If you need to upload your video immediately, you can upload it manually as a temporary workaround. Save the video file by clicking on the ‘save the video to my computer‘ button in the Playback tab (HUE Intuition) or export it to your desktop using HUE Animation. This creates a compressed video file from the larger raw footage that is generated immediately after recording.

Longer videos can take minutes to be converted so you would need to press the button and then wait for the video compression to be completed before closing the application. You will know that the compression is still in progress because you will not be able to switch tabs or click anything else within the software.

Once you have saved your video, you can upload it to YouTube via the website upload page.

This issue might be caused by having an older YouTube account.

One side effect of Google merging its system with YouTube was that it transitioned from account names to email addresses a few years ago. Some users consequently have accounts with multiple logins, all of which Google accepts through its website.

However, the YouTube interface used in our software only accepts the newer-style email address logins instead of the account names for some user accounts. We are currently in the process of updating the software to accommodate both types of login.

If you’re logging in with a username and password combination, please try using your YouTube email address (and the same password) instead.

You can check the registered account details by going to your YouTube account page and clicking on Advanced. It should say ‘Signed in as’ in the Account Information area. If it gives your email address after the text ‘Signed in as’, then you may need to use your email address to upload through the HUE software – even if the YouTube website accepts either your account name or email address.

If this advice doesn’t help please contact us (with screenshots or photographs if possible). However, please do not share your YouTube/Yahoo login password. We do not require these details to assist.

If you need to upload your video immediately, you can upload it manually as a temporary workaround. Save the video file by clicking on the ‘save the video to my computer‘ button in the Playback tab (HUE Intuition) or export it to your desktop using HUE Animation. This creates a compressed video file from the larger raw footage that is generated immediately after recording.

Longer videos can take minutes to be converted so you would need to press the button and then wait for the video compression to be completed before closing the application. You will know that the compression is still in progress because you will not be able to switch tabs or click anything else within the software.

Once you have saved your video, you can upload it to YouTube via the website upload page.

The HUE Animation and Stop Motion Studio software included in HUE Animation Studio only works on a Windows PC or Mac. Please check the System Requirements carefully when choosing your product.

As of iPadOS 17, Apple now supports USB cameras on iPads. If you have the iPad version of Stop Motion Studio (available separately) you will be able to use it with your HUE camera.

Using a HUE camera with Stop Motion Studio for iOS (separate purchase required)

If your camera isn’t initially available in the Stop Motion Studio software, please go to your iPad’s settings and into the Privacy & Security category. You may need to specifically give permission for Stop Motion Studio to access the ‘Camera’, as shown in the screenshot below.

Once this has been done, the HUE camera should appear in the camera settings in Stop Motion Studio for iPad. The settings can be found near the bright red Record button, as highlighted in yellow below.

Selecting the HUE USB camera as your video device should immediately switch the live video displayed on the screen to HUE, rather than the built-in iPad camera.

If you need to download the files from your HUE Animation CD on a computer with no CD drive, or if you have lost your CD, these extras are available to all HUE Animation owners through the Downloads page in their online account.

At the bottom of the Downloads page there will be a link to Other downloads which can be expanded to show the activity pack as shown.

If you need help accessing your account, please check this guide. If you don’t see any downloads available on the page you may still need to register your HUE Animation kit by activating your software.

Please contact us with your activation code and email address if you have any problems downloading your files.

All HUE products include a three year manufacturer’s warranty against faults. If you purchased through a reseller, please contact your place of purchase for any issues with the order or delivery in accordance with their terms and conditions. If your HUE product develops a fault and the place of purchase is unable to help, you can contact us for support.

If you purchased directly through our online store or from the official HUE store on Amazon, please check this separate FAQ for further assistance.