The HUE Animation and Stop Motion Studio software included in HUE Animation Studio only works on a Windows PC or Mac. Please check the System Requirements carefully when choosing your product.

As of iPadOS 17, Apple now supports USB cameras on iPads. If you have the iPad version of Stop Motion Studio (available separately) you will be able to use it with your HUE camera.

Please send us a message with a full description of the problem. Our team will assist as quickly as possible – often the same day.

The HUE Animation and Stop Motion Studio software included in HUE Animation Studio only works on a Windows PC or Mac. Please check the System Requirements carefully when choosing your product.

As of iPadOS 17, Apple now supports USB cameras on iPads. If you have the iPad version of Stop Motion Studio (available separately) you will be able to use it with your HUE camera.

At the moment, our myCreate app works with iOS 6.1 and later on the iPad 2 or 3, iPhone, and iPod Touch. You can view the latest system requirements and download the app directly from the store here.

Earlier versions of myCreate required you to manually adjust the privacy permissions in order to export your video.

However, we have since released an updated version which automatically prompts you to allow myCreate to access your photos. Please update to the latest version of myCreate through the app store to resolve this issue.

When sharing a video via social media channels and email, iOS currently reduces the video quality to make it smaller and easier to transmit. If you would like to work with the original high definition version of the video, you will need to export the video to your albums from myCreate and then transfer the movie from your albums to your computer directly.

There was a bug in myCreate 2.0.5 (full version) and 2.0.1 (lite version) that caused the export to album function to crash.

We released an update which fixes this crash, so if you’re affected please download the latest version of myCreate from the app store.

It is now possible to use HUE cameras with iPads running iPadOS 17 or later, which allows the iPad to connect to external USB cameras and microphones. This applies to all ‘plug and play’ HUE cameras, including the HUE HD camera and HUE HD Pro. A standard USB Type-C adapter may be required to physically connect the camera to the iPad.

Apple currently does not allow external USB video cameras to stream to the iPhone, other iOS devices or older iPad devices even if you purchase a camera connector kit.