June 23, 2015
Yes, if you already have a HUE HD Pro Camera and want to try stop motion animation, it will work in the HUE Animation software.
Frequently asked questions about the HUE HD Pro camera.
June 10, 2015
The HUE HD Pro camera is a plug and play device which doesn’t come with any additional drivers, therefore digital zooming using software interpolation isn’t possible […]
May 5, 2015
All HUE cameras come with an integrated plug and play microphone.
May 5, 2015
We have had feedback from many educators who are using HUE as a document camera in their classrooms with great success. Because the camera is ‘plug […]
May 5, 2015
We have heard from fans using HUE with great success as a visualiser, document camera, vlog camera and even for lunar photography. Let us know how […]
May 5, 2015
Yes! HUE is compatible out of the box with Google Hangouts and Skype™ for Windows and Mac OS X. As soon as you connect HUE to […]
May 5, 2015
You can connect the camera base to the computer by the USB cable, or simply unplug the webcam from its base and connect it directly to […]
May 1, 2015
The light on the back of the camera head will only be illuminated when the camera is streaming video. If it isn’t lighting up, fully quit […]
April 30, 2015
Please check the product page to view the current system requirements for the HUE HD Pro camera.
April 30, 2015
Check with your computer’s manufacturer and make sure you are running the most up to date version of the SigmaTel drivers. You should be able to […]
April 30, 2015
This problem is usually caused by Skype overcompensating for what it believes to be loud background noise levels. Go into Skype’s Tools menu, then to Options… […]
April 30, 2015
You will need to install some video chat software. Please find out which network your friends are using such as Skype™ (Windows/Mac), AIM® (Windows only), FaceTime […]
April 30, 2015
Please try a different USB port. We recommend directly connecting USB cameras to a USB port on your computer, not through a USB hub. If you […]
April 30, 2015
In low light situations the frame rate of the capture will drop which will make the video appear choppier. To obtain the highest possible frame rate, […]
April 29, 2015
To use HUE as a microphone, you will need to select it as the microphone in your chosen chat software’s audio preferences screen. The microphone is […]
April 29, 2015
So long as the Mac being used meets Apple’s guidelines for running Photo Booth you should be able to use it with HUE. After following the […]
April 29, 2015
So long as the Mac meets Apple’s minimum requirements and runs OS X 10.4.3 (Tiger) or later, it should work with HUE. For our software products […]
April 24, 2015
Please check carefully that the camera isn’t in use in any other applications, then try changing tabs in HUE Intuition and selecting the camera again from […]
April 24, 2015
Your HUE camera is a plug and play device, so there are no additional drivers to install. Simply connect the camera to your computer and open […]
April 24, 2015
Yes. The HUE HD Pro camera has been screened in accordance with RoHS Directive (2011/65/EU) and its amendment directive 2015/863/EU. It has undergone EMC (Electromagnetic Compatibility) […]
April 24, 2015
These instructions are for earlier versions of HUE Intuition. We always recommend updating to the latest version of HUE Intuition if possible. Activating HUE Intuition requires an activation […]
April 24, 2015
HUE Intuition can be registered and downloaded through your online account. Customers with a license can also use these direct download links to install the latest […]
April 23, 2015
To turn the camera’s lights off and on, simply tap the back of the head gently. There’s a touch-sensitive button on the back marked with a […]
April 9, 2015
Our cameras use manual focus, which means you have to turn the ring around the camera’s lens until the picture is sharp. This means that if […]