May 1, 2015
Please ensure that you have Windows XP Service Pack 2 (or later) installed. This is a free major update from Microsoft which should be available in […]
May 1, 2015
Check that there are no new USB 2.0 drivers for your computer in Windows Update. If updates are available please install them and try again. If […]
May 1, 2015
Please download the correct software from our website, then close AMCap and disconnect the camera from the computer. Uninstall the drivers and install the downloaded software, […]
May 1, 2015
If other cameras were previously installed on the computer and you are receiving a Code 39 error when you plug in the HUE camera, do the […]
May 1, 2015
If connecting the camera to your system produces a USB error, please contact your retailer with the details. Your hardware may be defective.
May 1, 2015
Please see this tutorial for assistance. If you need to reinstall HUE Animation, or switch to a new computer, you can download the software from your […]
May 1, 2015
Please make sure that AMCap (or the HUE HD Camera application) is completely closed before starting up any other camera applications. USB cameras will only stream […]
May 1, 2015
Moshi Movies was a special version of HUE Animation Studio which showcased characters and settings from Mind Candy’s Moshi Monsters™ series. The kit has now been […]
May 1, 2015
The light on the back of the camera head will only be illuminated when the camera is streaming video. If it isn’t lighting up, fully quit […]
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