May 1, 2015
If the options in the Video Capture Filter screen are greyed out, the system may be streaming the video in MJPG format which blocks the extra […]
May 1, 2015
These instructions apply to AMCap, the optional camera software available with the original HUE HD Camera. If you’re using different software, please check the publisher’s website […]
May 1, 2015
HUE Animation Studio now includes a selection of sample sound effects on the CD in the pack. If you want to find more sounds, please see […]
May 1, 2015
If you’ve installed the optional camera software from our website, you can access its digital zoom feature. 1. Launching the software First, open the software from […]
May 1, 2015
Go to Programs in the Start Menu and select HUE HD Camera, then open the HUE HD Camera application (AMCap in older versions of the software). […]
May 1, 2015
“Cannot install this hardware. Error occured during installation of the device. Driver installation file for this device is missing a necessary entry. May be because the […]
May 1, 2015
Please ensure that you have Windows XP Service Pack 2 (or later) installed. This is a free major update from Microsoft which should be available in […]
May 1, 2015
Check that there are no new USB 2.0 drivers for your computer in Windows Update. If updates are available please install them and try again. If […]
May 1, 2015
Please download the correct software from our website, then close AMCap and disconnect the camera from the computer. Uninstall the drivers and install the downloaded software, […]
May 1, 2015
If other cameras were previously installed on the computer and you are receiving a Code 39 error when you plug in the HUE camera, do the […]
May 1, 2015
If connecting the camera to your system produces a USB error, please contact your retailer with the details. Your hardware may be defective.
May 1, 2015
Please see this tutorial for assistance. If you need to reinstall HUE Animation, or switch to a new computer, you can download the software from your […]
May 1, 2015
Please make sure that AMCap (or the HUE HD Camera application) is completely closed before starting up any other camera applications. USB cameras will only stream […]
May 1, 2015
Moshi Movies was a special version of HUE Animation Studio which showcased characters and settings from Mind Candy’s Moshi Monsters™ series. The kit has now been […]
May 1, 2015
The light on the back of the camera head will only be illuminated when the camera is streaming video. If it isn’t lighting up, fully quit […]
May 1, 2015
This issue has been reported to us and is under investigation. Some of the newer HUE cameras do not offer the option to adjust the camera’s […]
May 1, 2015
Our current HUE HD cameras use the built-in Windows camera driver so if you’re seeing this message, you might have an older model. The easiest way […]
April 30, 2015
You should be able to view your AMCap recordings in software such as Windows Media Player and VLC. If your AMCap recordings are not recognized, try […]
April 30, 2015
Make sure all other webcam software is closed, then open AMCap. Select HUE as both camera and microphone in the Devices menu (you should be able […]
April 30, 2015
The recorded video will be in raw format (uncompressed) and can take up a lot of disk space; you may wish to change the resolution of […]
April 30, 2015
Please uninstall and reinstall the camera driver software, ensuring the camera is disconnected until the installation is complete. There may have been a problem with the […]
April 30, 2015
Some Windows 7 users are unable to record new sound clips to their HUE Animation projects when their projects are stored in a Workspace folder on […]
April 30, 2015
Please check the product page to view the current system requirements for the HUE HD camera.
April 30, 2015
Please check the product page to view the current system requirements for the HUE HD Pro camera.