FAQs

You can check the most common questions regarding our HUE products.

We also have a Tutorials section with more information about popular topics. If your question is not answered below, please contact us for support.

To search the FAQs, please click here.


HUE Animation

Click here for the full list of HUE Animation (General) FAQs

HUE Cameras

FAQs: HUE HD Camera (General)

All HUE USB products are fully compatible with USB 3.0 as well as the earlier USB 1.1 and USB 2.0 standards. Please contact us if you have any specific compatibility questions.

All HUE HD cameras are solely powered through their USB connection. They do not contain any rechargeable batteries (e.g. Li-ion) and do not require special handling during shipping.

This advice applies to the following products referenced by part number and EAN:

5060167261398 (PC0001) HUE HD Pro camera: Blue gloss
5060167261404 (PC0002) HUE HD Pro camera: Red gloss
5060167261411 (PC0003) HUE HD Pro camera: Green gloss
5060167261428 (PC0004) HUE HD Pro camera: Black gloss
5060167261695 (PX0001) HUE HD Pro camera: Blue
5060167261701 (PX0002) HUE HD Pro camera: Red
5060167261718 (PX0003) HUE HD Pro camera: Green
5060167261725 (PX0004) HUE HD Pro camera: Black

5060167260452 (HD0001) HUE HD camera: Blue
5060167260445 (HD0002) HUE HD camera: Red
5060167260476 (HD0003) HUE HD camera: Green
5060167260513 (HD0004) HUE HD camera: Black

In normal use, all HUE cameras are designed to capture images in the correct orientation if they are positioned at the bottom of the document (as shown in the picture below). This is because HUE is intended to be a multipurpose camera, serving as a document camera, webcam and presentation device.

The HUE camera does not flip or mirror the video itself; what you see on-screen should normally be exactly as shown in the picture. Some versions of Skype and Google Meet (Hangouts) flip the local preview image but your callers will still see the video the correct way round. This is part of those applications’ design and not something we can override. In some cases, the ‘mirror effect’ can be disabled in settings.

Some offline applications (such as Photo Booth) always display the image mirrored and have no option to change this. We recommend avoiding these applications; Apple’s built-in QuickTime application and Microsoft’s built-in Windows 10 Camera tool will display the image correctly.

What if I need to use the camera flipped or mirrored?

If you are working locally, you can use software such as HUE Intuition or HUE Camera Viewer to flip and mirror the live video freely.

You can also share the view from your local software in many video conferencing apps using screen sharing. Please check our tutorials for Google Meet, Microsoft Teams and Zoom for step-by-step instructions.

Otherwise, if you’re using a third party video conferencing tool to transmit your video, the controls will be part of that software. There are tutorials available for Blackboard and Zoom. At this time it appears that the rotation feature is limited to the Windows version of Zoom; please contact Zoom directly if this affects you. There are additional camera settings (‘Video Settings’) in the camera selection pop-up menu.

Some applications do not include their own flip/mirror tools. In those cases, third party applications such as ManyCam or SplitCam (Windows-only) can be installed to access additional controls.

On macOS, iGlasses can also be used to flip and mirror the live video in most applications, including third party video conferencing tools.

OBS Studio works on Windows, macOS and Linux and it includes many options to configure the camera feed.

Please note that we cannot offer support for third party tools ourselves, though we can confirm that the ones listed above will work with HUE.

Yes. The HUE HD camera has been screened in accordance with RoHS Directive (2011/65/EU) and its amendment directive 2015/863/EU. It has undergone EMC (Electromagnetic Compatibility) testing pursuant to EMC Directive 2014/30/EU, meeting the requirements of EN 55032: 2015+AC:2016 Class B (including EN 55032:2012 + AC:2013) and EN 55024:2010+A1:2015.

It has also been independently tested and met the requirements for Phthalates Content in Computer and Electronics Accessories and Total Lead Content in Computer and Electronics Accessories under California Proposition 65.

An FCC grant of equipment authorization and an FCC ID are not required for these low voltage devices, but the equipment complies with FCC technical requirements. HUE cameras are not wireless devices.

This advice applies to both the standalone HUE HD cameras and the cameras included in the HUE Animation Studio kit.

Coupled with third party software or a web application designed to read QR codes, the HUE Camera can be connected to a computer to live stream and read a QR code.

There are several QR code reader web applications out there, but we’ve found one called Web QR to be quite simple. It also works well with the HUE Camera.

Click here for the full list of HUE HD Camera FAQs

FAQs: HUE HD Pro Camera

All HUE HD cameras are solely powered through their USB connection. They do not contain any rechargeable batteries (e.g. Li-ion) and do not require special handling during shipping.

This advice applies to the following products referenced by part number and EAN:

5060167261398 (PC0001) HUE HD Pro camera: Blue gloss
5060167261404 (PC0002) HUE HD Pro camera: Red gloss
5060167261411 (PC0003) HUE HD Pro camera: Green gloss
5060167261428 (PC0004) HUE HD Pro camera: Black gloss
5060167261695 (PX0001) HUE HD Pro camera: Blue
5060167261701 (PX0002) HUE HD Pro camera: Red
5060167261718 (PX0003) HUE HD Pro camera: Green
5060167261725 (PX0004) HUE HD Pro camera: Black

5060167260452 (HD0001) HUE HD camera: Blue
5060167260445 (HD0002) HUE HD camera: Red
5060167260476 (HD0003) HUE HD camera: Green
5060167260513 (HD0004) HUE HD camera: Black

In normal use, all HUE cameras are designed to capture images in the correct orientation if they are positioned at the bottom of the document (as shown in the picture below). This is because HUE is intended to be a multipurpose camera, serving as a document camera, webcam and presentation device.

The HUE camera does not flip or mirror the video itself; what you see on-screen should normally be exactly as shown in the picture. Some versions of Skype and Google Meet (Hangouts) flip the local preview image but your callers will still see the video the correct way round. This is part of those applications’ design and not something we can override. In some cases, the ‘mirror effect’ can be disabled in settings.

Some offline applications (such as Photo Booth) always display the image mirrored and have no option to change this. We recommend avoiding these applications; Apple’s built-in QuickTime application and Microsoft’s built-in Windows 10 Camera tool will display the image correctly.

What if I need to use the camera flipped or mirrored?

If you are working locally, you can use software such as HUE Intuition or HUE Camera Viewer to flip and mirror the live video freely.

You can also share the view from your local software in many video conferencing apps using screen sharing. Please check our tutorials for Google Meet, Microsoft Teams and Zoom for step-by-step instructions.

Otherwise, if you’re using a third party video conferencing tool to transmit your video, the controls will be part of that software. There are tutorials available for Blackboard and Zoom. At this time it appears that the rotation feature is limited to the Windows version of Zoom; please contact Zoom directly if this affects you. There are additional camera settings (‘Video Settings’) in the camera selection pop-up menu.

Some applications do not include their own flip/mirror tools. In those cases, third party applications such as ManyCam or SplitCam (Windows-only) can be installed to access additional controls.

On macOS, iGlasses can also be used to flip and mirror the live video in most applications, including third party video conferencing tools.

OBS Studio works on Windows, macOS and Linux and it includes many options to configure the camera feed.

Please note that we cannot offer support for third party tools ourselves, though we can confirm that the ones listed above will work with HUE.

Click here for the full list of HUE HD Pro Camera FAQs

HUE Software

Click here for the full list of HUE Intuition FAQs

Other

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